Refund Policy - TWS Holidays

At TWS Holidays, we believe in offering flexible options while ensuring smooth operational planning. Here's our official refund policy:

🚫 No Refund Policy

We follow a strict no refund policy once a booking is confirmed.
Instead of refunds, we offer more flexible alternatives to support our travellers.

🔄 One-Time Free Date Change

We offer a one-time free rescheduling option, valid for up to 6 months from the original trip date.
The same package, pricing, and inclusions will be honoured (subject to availability on the new dates).
Rescheduling must be informed at least 15 days prior to the trip.

🎁 Voucher Option

If the customer is unable to travel, the booking can be converted into a voucher.
The voucher can be redeemed by friends or family, with prior intimation.
Vouchers are non-refundable and non-transferable beyond one level.

👥 Change in Group Size

If additional members are added after booking, the package cost will increase based on the group slab.
If members are reduced, only the food cost will be deducted. The cost of rooms and cab will remain the same, as the original allocations will not be altered.

⚠ Important Notes

All change or voucher requests must be made through official WhatsApp or email only.
TWS Holidays reserves the right to deny rescheduling or voucher redemption during peak dates or blackout periods.

Note: By booking with TWS Holidays, you acknowledge that you have read, understood, and agree to this refund policy. For any questions, please contact us via WhatsApp at 9360326363.