
Privacy Policy
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Effective Date: 25.06.2025
At TWS Holidays, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Information We Collect
We may collect the following personal details:
- Full name, phone number, email address
- Government ID (if required for travel bookings)
- Travel preferences and destination details
- Payment information (UPI ref., bank transfer confirmation, etc.)
2. How We Use Your Information
Your information is used strictly for:
- Booking and confirming your travel packages
- Communicating trip updates and confirmations
- Processing payments and invoices
- Improving our services and support
We do not sell or rent your personal data to any third party.
3. Sharing of Information
We may share your basic details (like name, contact, ID copy) only with:
- Hotel partners
- Transport vendors
- Experience/activity providers
Only when necessary to fulfill your trip arrangements.
4. Data Security
We take appropriate steps to protect your data:
- Access limited to authorized staff only
- Secure UPI/banking confirmation process
- No storage of sensitive payment details like card numbers
5. WhatsApp & Social Media
- By contacting us via WhatsApp or social media, you consent to us responding with package details, offers, and updates.
- Photos and videos taken during trips may be used for marketing unless you explicitly request otherwise.
6. User Rights
- You may request access, correction, or deletion of your personal data at any time by contacting us.
- You may opt out of marketing messages at any time by sending "STOP" to our WhatsApp number.
7. Policy Updates
We may update this policy from time to time. The latest version will always be available upon request or on our website/catalogue.
Effective Date: 25.06.2025
By using our website and services, you consent to the collection and use of your information as described in this privacy policy.